{"id":25354,"date":"2020-09-10T15:18:33","date_gmt":"2020-09-10T13:18:33","guid":{"rendered":"https:\/\/hasomed.de\/?page_id=25354"},"modified":"2020-09-10T15:25:50","modified_gmt":"2020-09-10T13:25:50","slug":"support","status":"publish","type":"page","link":"https:\/\/hasomed.de\/en\/services\/support\/","title":{"rendered":"Support &#038; Guidance"},"content":{"rendered":"<section class=\"ffb-id-3k4o4vfn fg-section fg-text-dark\"><div class=\"fg-container container fg-container-large fg-container-lvl--1 \"><div class=\"fg-row row    \" ><div class=\"ffb-id-3nehsoh9 fg-col col-xs-12 col-md-12 fg-text-dark\"><div class=\"ffb-id-3neht680 fg-row row     fg-text-dark\"><div class=\"ffb-id-3neh3epm fg-col col-xs-12 col-md-10 fg-text-dark\"><p class=\"ffb-id-3nehiad1 fg-paragraph text-left    fg-text-dark\">Perhaps you need help with your RehaCom software, taking installation, licensing or handling. We can provide you with the resource in order to help and support you remotely. We use the third-party provider AnyDesk (Remote Desktop AnyDesk) for this.<\/p>\n<p>Please follow these instructions:<\/p><ul class=\"ffb-id-3nehgrup ffb-list lists-base fg-text-dark\"><li class=\"ffb-list-item text-left ffb-list-style-icon list-unstyled fg-text-dark ffb-list-item-1\"><i class=\"ffb-list-icon ff-font-awesome5-pro-light fa-asterisk  fg-text-dark ffb-one-icon\"><\/i><div class=\"ffb-list-text fg-text-dark ffb-one-text\">First, download the remote maintenance program to a folder of your choice on your computer.<\/div><\/li><li class=\"ffb-list-item text-left ffb-list-style-icon list-unstyled fg-text-dark ffb-list-item-2\"><i class=\"ffb-list-icon ff-font-awesome5-pro-light fa-asterisk  fg-text-dark ffb-one-icon\"><\/i><div class=\"ffb-list-text fg-text-dark ffb-one-text\">Start the program from the selected folder by clicking on \"Open \/ Run\".<\/div><\/li><li class=\"ffb-list-item text-left ffb-list-style-icon list-unstyled fg-text-dark ffb-list-item-3\"><i class=\"ffb-list-icon ff-font-awesome5-pro-light fa-asterisk  fg-text-dark ffb-one-icon\"><\/i><div class=\"ffb-list-text fg-text-dark ffb-one-text\">Give our colleagues the remote maintenance address on the phone, conference tool or e-mail. A message will open and please click on \"Accept\".- Our staff will explain how to proceed personally on the phone or via a conference tool.<\/div><\/li><\/ul><\/div><\/div><\/div><div class=\"ffb-id-3mih8720 fg-col col-xs-12 col-md-4 fg-text-dark\"><div class=\"ffb-id-3neh4s2r buttons-el-wrapper text-center  text-md-right  fg-text-dark\"><a href=\"https:\/\/anydesk.com\/downloads\" target=\"_blank\" class=\"ffb-block-button-1-0 ffb-btn ffb-btn-v4 ffb-btn-link  btn-base-brd-slide btn-slide  btn-base-md   btn-w-full fg-text-dark ffb-button4-1\" title=\"Download software\"><span class=\"btn-text\">Download AnyDesk<\/span><i class=\"btn-text btn-base-element-icon margin-l-10 ff-font-awesome5-pro-light fa-arrow-alt-to-bottom\"><\/i><\/a><\/div><\/div><\/div><\/div><\/section><style>.ffb-id-3neh4s2r .ffb-button4-1.ffb-block-button-1-0.btn-base-brd-slide{ color:#ffffff;}.ffb-id-3neh4s2r .ffb-button4-1.ffb-block-button-1-0.btn-base-brd-slide:hover{ color:#ffffff;}.ffb-id-3neh4s2r .ffb-button4-1.ffb-block-button-1-0.btn-base-brd-slide i{ color:#ffffff;}.ffb-id-3neh4s2r .ffb-button4-1.ffb-block-button-1-0.btn-base-brd-slide:hover i{ color:#ffffff;}.ffb-id-3neh4s2r .ffb-button4-1.ffb-block-button-1-0.btn-base-brd-slide{ border-color: transparent;}.ffb-id-3neh4s2r .ffb-button4-1.ffb-block-button-1-0.btn-base-brd-slide:hover{ border-color: transparent;}.ffb-id-3neh4s2r .ffb-button4-1.ffb-block-button-1-0.btn-base-brd-slide{ background-color:#004976;}.ffb-id-3neh4s2r .ffb-button4-1.ffb-block-button-1-0.btn-base-brd-slide:hover{ background-color:#949494;}.ffb-id-3neh4s2r{ margin-bottom: 10px;}@media (min-width:992px) { .ffb-id-3neh4s2r{ margin-bottom: 20px;}}.ffb-id-3nehsoh9{ margin-bottom: 10px;}@media (min-width:992px) { .ffb-id-3nehsoh9{ margin-bottom: 20px;}}.ffb-id-3nehgrup{ margin-bottom: 10px;}@media (min-width:992px) { .ffb-id-3nehgrup{ margin-bottom: 20px;}}<\/style><script type=\"text\/javascript\"><\/script>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":18094,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"inline_featured_image":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-25354","page","type-page","status-publish","hentry","post-wrapper"],"acf":[],"aioseo_notices":[],"publishpress_future_action":{"enabled":false,"date":"2026-07-21 10:10:09","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/hasomed.de\/en\/wp-json\/wp\/v2\/pages\/25354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hasomed.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hasomed.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hasomed.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hasomed.de\/en\/wp-json\/wp\/v2\/comments?post=25354"}],"version-history":[{"count":5,"href":"https:\/\/hasomed.de\/en\/wp-json\/wp\/v2\/pages\/25354\/revisions"}],"predecessor-version":[{"id":25359,"href":"https:\/\/hasomed.de\/en\/wp-json\/wp\/v2\/pages\/25354\/revisions\/25359"}],"up":[{"embeddable":true,"href":"https:\/\/hasomed.de\/en\/wp-json\/wp\/v2\/pages\/18094"}],"wp:attachment":[{"href":"https:\/\/hasomed.de\/en\/wp-json\/wp\/v2\/media?parent=25354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}